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Frequently Asked Questions

We have compiled a list of the most frequently asked questions regarding this web site. We hope they are useful. If you can't find an answer to a question you have, just CLICK HERE to send us a note and we will do everything we can to promptly answer your question.

What is MyTollFreeNumber?

MyTollFreeNumber offers premium toll-free numbers for your business/professional office. Premium toll-free numbers help businesses reinforce their brand name and recognition while offering their customers free and easy telephone access to their products and services. MyTollFreeNumber offers premium toll-free "800" numbers for business/professional offices across the country. Our toll-free numbers allow businesses across the country exclusive rights to a toll-free number for calls originating in their city, state or country. In other words, you can have 1-800- TAX-7790 in Kansas while someone else uses 1-800-TAX-7790 in Maine.

The toll-free numbers can be setup so you can only receive calls placed within your home city, state and/or surrounding states or country. This custom toll-free setup allows for your business to easily establish a directory of local customers, without the hassle of receiving toll-free phone calls from customers that you can't serve.

How do I order toll-free service from MyTollFreeNumber?

Simply search by keyword or browse the categories and review the available toll-free numbers. After you find a toll-free number that meets your needs, you can submit a request to check availability for that number offer using the interactive form, which you will find upon clicking on the toll-free number. We will then notify you whether your number is available in the area codes, city or state(s) that interest you.

If I have already a toll-free number, can I get another toll-free number from MyTollFreeNumber.com to ring to the same line?

Yes. You can have 2 or more toll-free numbers! The new toll-free number can ring to same line as the old toll-free number so you can let previous customers use the old number and use the new number for future business. In fact, many companies have established separate toll-free numbers for different product lines, special advertising and PR promotions, fax lines, sales lines, customer service lines etc.

I performed a toll-free number search and no matches were found-What can I do?

1-It is important to be as general as possible in your search. The best method to improve your search results for possible toll-free number matches is to search with keywords that are very general. E.g., if you were searching for roses, then enter flower as a keyword instead of using roses as your keyword. Another method to improve your search results is to avoid using plurals. E.g., if you were searching for books, then enter book as a keyword instead of using books as your keyword. Click here to Search again.

2-You may browse through the general categories on the homepage. Click here for the homepage.

3-Or, you may send us an e-mail describing your needs and we will research our database to ascertain if there are any toll-free numbers that would meet your needs. Click here.

How long will it take MyTollFreeNumber to respond to an availability request for a toll-free number?

MyTollFreeNumber strives to maintain its reputation as being one of the best in customer service and the company policy is to respond to all offers within 4 hours of receipt during regular business hours and within 24 hours during weekends.

Do I need to install a new telephone line for the toll-free number?

No, there is no need to install a new or separate phone line for your number. The number will ring through any number you choose, including your existing business line, your home phone, cell phone, etc.

Do I have to register on the site?

No and yes. No sign-up is necessary to search for a toll-free number or to browse the categories for an appropriate toll-free number. Yes, registration is necessary if you wish to have MyTollFreeNumber research the availability of a specific number for your needs.

How much does it cost?

MyTollFreeNumber offers low cost toll-free telephone service through its relationships with telecommunications service providers; Only 9 cents per minute--any time, any day, 24 hours a day, seven days a week for all interstate toll-free calls. Click here to view our low intrastate rates. Low monthly fees. There is a one time $95 setup fee as payment for all of the work performed by our team in regard to the rapid processing of your application and for the prompt setup of your toll-free service.

What if I move or open a new office-what happens to my toll-free number?

No problem. Just contact the customer service department of our telecommunications partners and within 4 hours, your toll-free number will ring to the new number that you designate.

What is the MyTollFreeNumber Referral Program?

The MyTollFreeNumber Referral Program is a terrific opportunity for those that do not have a web site and recognize the profit potential of referring customers to use our services. This is particularly valuable for Public Relations and advertising agencies. MyTollFreeNumber will pay a referral commission to any person/company who refers a customer that uses our services. You can earn an up-front $25 for each new customer you refer that signs up for the toll-free services AS WELL AS 5% of every month's bill for as long as the customer uses the service. CLICK HERE to refer a customer to MyTollFreeNumber!

Does MyTollFreeNumber have an affiliate program?

Yes. We'd love to have you as a member of our Affiliate Network. As an affiliate member you can earn an up-front $25 for each new customer that signs up for the toll-free services AS WELL AS 5% of every month's bill for as long as the customer uses the service. CLICK HERE to join the MyTollFreeNumber Affiliate Network and be paid a commission for every customer click-through from your site to MyTollFreeNumber that results in a successful sale of our services.

HELP! I'm still lost after reading the FAQ. Who do I contact?

If you can't find an answer to a question you have, just CLICK HERE to contact us and we will promptly answer your question.




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